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At Real Rhinestone, customer satisfaction is our top priority. To ensure a hassle-free shopping experience, we offer a 30-day exchange policy from the date of delivery.
Conditions for Exchange
To be eligible for an exchange:
✅ The item must be unused and in its original condition.
✅ All tags and labels must remain attached.
Exchange Process
If you receive a damaged or incorrect item, we will exchange it at no additional cost to you. However, if the exchange is not due to an error on our part, a $24.99 exchange shipping fee will apply.
How to Initiate an Exchange
📧 Contact our support team at support@realrhinestone.com.
📦 Provide your order number and product details.
📩 We will respond promptly with instructions on how to proceed with the exchange.
Important Notes
- If the exchange is required due to a damaged or incorrect item, we will cover the shipping costs.
- For exchanges due to other reasons like shipping and handling, the consumer is responsible for the $24.99 shipping fee.
At Real Rhinestone, we are committed to making your exchange process as smooth as possible. Your satisfaction is our priority!For any further assistance, feel free to reach out to our customer support team.